PRIVACY POLICY
- ABOUT YOUR PRIVACY
We care about your privacy. We have implemented technical and organizational measures to protect the personal data you provide when using this website.
- CATEGORIES OF PERSONAL DATA WE COLLECT AND WHY
2.1 Processing Orders
When you place an order, we collect your name, email address, telephone number, and address. This information is used to:
- Administer your order
- Communicate with you about your order (e.g., payment issues or delivery support)
The lawful grounds for this processing are:
- Fulfilling our contractual obligations (when an order is completed)
- Our legitimate interest in enabling order completion (when an order is initiated but not completed)
We will keep your information as long as you are a customer and for an additional 5 years for the purposes mentioned above. Thereafter, it will be saved in accordance with legal requirements, such as Pakistan tax law.
When paying via the website, you need to provide debit or credit card information. We use third-party payment providers to process payments. These providers are data controllers for their own processing of your personal data.
2.2 Website Use and Newsletters
With your consent, we may process personal data (e.g., your name and email address) that you voluntarily provide when:
- Reviewing a product
- Signing up for our newsletter
We collect visitor statistics, including content and pages visited, referring websites, and searches made on this website. This data helps us personalize your online experience and improve our website. We do not collect complete IP addresses, so the data cannot be used to identify you. We use cookies and similar technologies to collect this data. By enabling cookies in your web browser and using our site, you consent to our use of cookies.
2.3 Direct Marketing and Surveys
With your consent, we may process your email address to send direct marketing information about our products and services. We may also process information about your order history, order value, payment method, and region to send you tailored offers via email and other electronic communication.
You have the right to oppose our processing of your personal data for direct marketing purposes and to de-register from future communications. Please see the contact details below.
We may also process your name, email address, and order history to carry out customer surveys to satisfy our legitimate interest in improving our services.
- WHO HAS ACCESS TO YOUR PERSONAL DATA?
3.1 Third-Party Payment Providers
Your personal information may be handled by data processors who assist in our communication with you. These processors will only handle your personal information according to the guidelines for which it was collected. We use third-party payment providers to handle payments via this website. To administer your order and fulfill our agreement with you, we will disclose your name, address, order information, debit or credit card information, and device used for purchase to the third-party payment provider. These payment providers are data controllers for their own processing of your personal data to process payments.
3.2 Delivery and Storage Partners and Other Third-Party Service Providers
To handle orders, we use third-party delivery service and storage partners. For the purposes of administering your order and fulfilling our contractual obligations, we will share your personal data, including your name, address, telephone number, and order information, with our delivery and storage partners. Additionally, we may engage other third-party service providers for purposes outlined in Section 2, such as conducting customer surveys and sending tailored offers. These third-party service providers are contractually obligated to process your personal data only according to our strict instructions and may not use your data for their own purposes. They are also required to implement technical and organizational security measures to protect your personal data.
3.3 Group Companies
For the purposes outlined above, we may disclose your personal data to companies within the Consumer Products Co. (Pvt) Ltd. This disclosure is based on the same legal basis as the original processing.
3.4 Other Third Parties
We may process and disclose your personal data to other third parties to fulfill our legitimate interest in complying with applicable laws, regulations, lawful regulatory requests, or relevant orders from competent courts and public authorities. Additionally, we may disclose your personal data to third parties in the event of a merger or transfer of assets to fulfill our legitimate interest in carrying out such transactions.
- WHAT ARE YOUR RIGHTS?
You have the right to:
- Access the personal data we store about you.
- Correct any incorrect or incomplete personal data.
- Revoke Consent: If our processing is based on your consent, you can revoke your consent at any time.
- Erasure: Request the deletion of your personal data, subject to applicable data protection laws.
- Restriction of Processing: Request that we limit the processing of your personal data.
- Object to certain types of processing.
- Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format. This applies to data you have provided to us, which we process based on your consent or to fulfill our contractual obligations. This typically includes your name, email address, telephone number, address, order information, order history, product reviews, and survey results.
If you have any questions regarding our processing of your personal data, please contact us at privacy@consumerproducts.co
- HOW WILL WE NOTIFY YOU OF CHANGES?
We recommend that you review our Privacy Policy regularly to stay informed about any changes. We will notify you of significant changes by updating the policy on our website.
- QUESTIONS?
If you have any questions or concerns about our processing of personal data, please contact us at privacy@consumerproducts.co